Help and support at BC.GAME Nigeria
Constant interaction between players and online casinos makes it possible to find out the basic preferences, desires, and needs of users and thus improve the company’s activities. It is important for BC Game to know what players think about games, bonuses, and quality of service, which they can communicate through customer support. This department operates 24 hours a day and 7 days a week. Apart from this, it includes a team of professionals who have the necessary competencies in various fields. Thanks to their diverse knowledge, managers can resolve the following issues:
- Resolving technical problems when using the site;
- Verification of clients and other security procedures;
- Clarification of clauses in documents such as the privacy policy or terms and conditions;
- Resolving disputes between users and the company.
How to contact?
BC.GAME Nigeria provides several ways for players to get in touch. Each option has its characteristics and individual advantages when certain problems arise:
| Method | Description |
|---|---|
| Help Center | There is a special section on the official website, which is dedicated to up-to-date information about online casinos and basic procedures. There, users can find articles from experts and staff who will talk about effective account management, making secure transactions, and making correct bets. If the player studies the materials on this page in advance, then they can avoid problems in the future. |
| Live chat | There is a live chat in the lower right corner of the official website. This service allows you to contact a support manager in real time and quickly resolve any problem. The operator will ask several clarifying questions in order to better understand the request and give the most appropriate recommendations. As a rule, the time to solve the problem takes up to 15 minutes. |
| The universal method of receiving assistance is email. Players can send any questions, complaints, and suggestions to [email protected]. The main advantage of this method is the ability to attach an accompanying file or documents for verification. However, waiting for a response may take up to a day. | |
| Social networks | The most effective way to communicate with users is through social networks, where they spend the most time. BC.GAME Nigeria has pages on Instagram, Telegram, Twitter, and Facebook where it shares the latest news, new games, and current promotions. Moreover, through these social networks, players can ask their questions. |
Notes
In order for customer support to assist the user, they must use the registered email address and answer all questions that may be asked by company employees.
If the support manager cannot solve the problem, then it is referred to the management of the online casino for consideration. In addition, the player has the right to contact local law enforcement authorities if the company has violated their rights.